About Rlevance

We work towards a more human
way of doing business

Our core team of senior strategic generalists and creative thinkers is complemented by a network of on-demand experts.

 

Our services to help organizations become truley customer-driven come in three formats:

Leadership Advisory

Full-Service Solution Development 

Setup / Interim Management

Principles

Human-Centered

A business that creates value for its customers is valued by them in return.

Strategic Approach

Long-lasting solutions are the result of a thorough process that considers all factors.

Research-Backed

Scientific research and proven methodologies drive reliable, impactful results.

Systems Thinking

Embracing interconnectedness and complexity results in solutions that truly work.

Multidisciplinary

Because people experience the world holistically, only a blend of disciplines can be effective.

Creative Problem Solving

Inventiveness is the key to developing powerful solutions to complex challenges.

Leadership

Rlevance is led by Christian Vatter, a business psychologist and customer/user strategist with over 20 years of experience in shaping organizational relationships with users and customers. 

Throughout his career, Christian Vatter has advised over 60 organizations across 30 industries, ranging from global car manufacturer to innovative blockchain startup. He regularly contributes to marketing publications and speaks at high-profile conferences

 

 

 

Expertise

 

Customer Research and Insights

Brand Positioning & Communication Strategy

Service Branding

Brand-driven Customer Experience

Experience Innovation & Service Design

Retail Experience & Concepts

User Centered Architecture / Placemaking

Customer Centricity / Customer-centric Transformation

Process

Comprehensive Challenge Definition

Tailored Process Design

Deep Research & Analysis

Solution Design & Strategy Development

Project Initiation & Implementation Oversight

Performance & Strategy Evaluation

Expertise

Process Strategy & Design

Research & Analysis

Concept & Solution Innovation

Briefing & Accompanying Implementation

Performance Measurement & Strategy Reviews