Customer Strategy Advisors

Crafting Customer Connections. 

We help companies in transition to establish deeper connections with their customers, users, or audiences. By driving customer preference and loyalty, we ultimately boost competitive advantage.

With a user-first mindset, we develop brands and communications, innovate services and experiences, and transform internal processes and corporate culture into customer-centric powerhouses.


Strategy meets imagination. 

The foundation of our work is a deep understanding of the needs and behaviors of our clients’ target groups. We apply psychology and behavioral science to challenges, creating innovative, holistic, and human-centered solutions. We strive for long-term gains that benefit everyone involved. But above all, we place people at the center of everything we do.

Because in today’s world, the most human business wins.

Our Expertise

See how we helped FinTech unicorn solarisBank pivot their brand and install a brand-driven culture

Learn how we helped Swiss’ telecom giant Swisscom to create a guideline for their customer interactions.

See how we helped AI Startup Rasa to develop a new office concept for remote/hybrid teams.

Our Clients