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We regularly expand and share our knowledge through research, writings and talks
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Opinion Piece
Designing Airport Passenger Experience: Lessons Learned
Publication
Learnings from creating a remote-first workplace strategy
Opinion Piece
Hospitality experience beyond the floorplan
Talk
Differentiate with Customer Experience
Publication
Service Branding: Designing for Distinction
Talk
Studie Erfolgsfaktoren der Kundenzentrierung
Publication
Human centered environments – A psychologist’s view
Talk
Essentials of Brand Building
Opinion Piece
Customer Centricity – A management model for organizations
Publication
Brand Services: User-centered communication
Talk
From Corporate Behavior to Branded Customer Experience
Publication
Marken sind Ideen die sich festsetzen
Publication
Markenbeziehungen erforschen mit Familienaufstellung
Publication
Great Examples of Brand Services
Opinion Piece
Award winning public space design
Talk
Thick Data – Big Data’s complementary brother
Opinion Piece
Remembering vs Experiencing – Two Approaches of Marketing
Opinion Piece
